Privacy Policy for Renee's Cleaning Services

Effective Date: April 2025

At Renee's Cleaning Services , we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our cleaning services.

1. Information We Collect

We collect information in the following ways:

Personal Information: When you request a cleaning service, we may collect your name, phone number, email address, billing address, and payment information.

Service Details: Information related to the type of cleaning services requested, such as location, size of property, special requests, and frequency of service.

Payment Information: If you pay online, we collect billing details such as credit card or payment account information. (Note: We use secure third-party payment processors and do not store full payment details).

2. How We Use Your Information

We use the information we collect in the following ways:

To Provide Services: To schedule, perform, and manage your cleaning services.

To Improve Services: To enhance the quality and efficiency of our cleaning services based on your feedback and preferences.

To Process Payments: To handle billing and payment for the services we provide.

To Communicate: To send confirmations, updates, or important information regarding your cleaning appointments.

Marketing: With your consent, we may send you promotional emails, special offers, or newsletters. You can opt-out of these communications at any time.

3. Data Sharing

We do not share or sell your personal information to third parties except in the following cases:

Service Providers: We may share your data with trusted third-party service providers who help us operate our business, such as payment processors, cloud services, or marketing partners.

Legal Compliance: If required by law, we may disclose your information to authorities or to comply with legal obligations or court orders.

4. Data Security

We take reasonable measures to protect your personal information, including encryption, secure servers, and restricted access. However, no method of electronic storage or transmission over the Internet is 100% secure, so we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

Access: Request a copy of the personal information we hold about you.

Correction: Update or correct any inaccurate or incomplete personal information.

Deletion: Request the deletion of your personal information, subject to certain limitations.

Opt-out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us at [contact information].

6. Retention of Data

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Effective Date" at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Renee's Cleaning Services
Email: Reneescleaningco@gmail.com
Phone:832-832-2864